New published CPMR Papers 2008

CPMR Discussion Papers 38, 39 and 40 now available to download.

Including:

O'Donnell, Orla; Boyle, Richard (2008) CPMR Discussion Paper 40 'Understanding and Managing Organisational Culture'

This study reviews evident that shows why managing culture is important to effectively enhance both organisation performance and, in macro terms, the public service modernisation programme. Based on the national and international literature reviewed and interviews conducted, guidance is provided in relation to more effectively managing culture, and issues to be addressed in terms of its effective engagement and use in the public service are outlined.

MacCarthaigh, Muiris (2008) CPMR Discussion Paper 39 'Public Service Values'

Values are essential components of organisational culture and instrumental in determining, guiding and informing behaviour. For bureaucracies, adherence to high-level public service values can generate substantial public trust and confidence. Conversely, weak application of values or promotion of inappropriate values can lead to reductions in these essential elements of democratic governance, as well as to ethical and decision-making dilemmas. While a core set of public service values is necessary, it is also true that different values apply to different parts of the public service. For example, a distinction may be made between technical, regulatory and administrative tasks, or between those parts of a bureaucracy in direct contact with the public and those which are not.